Terms and Conditions
Last updated: November 08, 2025
Please read these terms carefully before using our services.
These Terms and Conditions ("Terms") govern your use of the CruiseSonar website and services ("Service") operated by CruiseSonar ("we," "us," or "our").
By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Service.
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1. Acceptance of Terms
By using CruiseSonar, you confirm that:
- You are at least 16 years of age
- You have the legal capacity to enter into these Terms
- You will comply with all applicable laws and regulations
- All information you provide is accurate and current
If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
2. Service Description
CruiseSonar provides:
- Cruise price tracking and monitoring
- Price drop alerts and notifications
- Historical price data and analytics
- Cruise comparison tools
- Links to cruise operator websites for booking
Important Notice
CruiseSonar is an information service only. We do not:
- Sell cruises or travel packages
- Process cruise bookings
- Act as a travel agent or tour operator
- Guarantee the availability or accuracy of prices displayed
All bookings must be made directly with cruise operators or authorized travel agents.
Service Availability
We strive to maintain continuous service availability but do not guarantee uninterrupted access. We may:
- Suspend the Service for maintenance or updates
- Modify or discontinue features without notice
- Impose usage limits on certain features
3. User Accounts
Account Creation
To access certain features, you must create an account. You agree to:
- Provide accurate, complete, and current information
- Maintain the security of your password
- Promptly update your account information
- Notify us immediately of any unauthorized access
- Accept responsibility for all activities under your account
Account Security
You are responsible for:
- Maintaining the confidentiality of your login credentials
- All activities that occur under your account
- Logging out after each session on shared devices
Account Restrictions
You may not:
- Create multiple accounts to circumvent service limitations
- Share your account with others
- Transfer or sell your account
- Use another user's account without permission
4. Subscriptions and Payments
Subscription Plans
We offer various subscription tiers with different features and pricing. By subscribing, you agree to:
- Pay all applicable fees as described at the time of purchase
- Provide valid payment information
- Authorize recurring charges for subscription renewals
Billing and Renewal
- Recurring Payments: Subscriptions automatically renew unless cancelled
- Price Changes: We will notify you 30 days before any price increase
- Failed Payments: Service may be suspended if payment fails
- Taxes: Prices exclude VAT and other applicable taxes
Free Trials
Free trials may be offered with the following conditions:
- Limited to one per user
- Requires valid payment method
- Automatically converts to paid subscription unless cancelled
- Subject to eligibility requirements
Refund Policy
14-Day Money-Back Guarantee:
For first-time subscribers, you may request a full refund within 14 days of your initial purchase.
Renewal Refunds:
Subscription renewals are non-refundable except as required by UK consumer protection law.
How to Request: Email billing@cruisesonar.com
Cancellation
You may cancel your subscription at any time:
- Access remains until the end of the current billing period
- No partial refunds for unused time
- Cancellation must be done through your account settings or by contacting support
5. Acceptable Use
Prohibited Activities
You agree NOT to:
Technical Abuse
- Scrape, crawl, or use automated tools to access the Service
- Reverse engineer, decompile, or disassemble any part of the Service
- Bypass security measures or access restrictions
- Overload our systems or interfere with Service performance
Misuse of Information
- Republish or redistribute our pricing data without permission
- Use our Service to create a competing product
- Frame or mirror any part of the Service
Harmful Activities
- Transmit viruses, malware, or harmful code
- Engage in fraudulent activities
- Violate any applicable laws or regulations
- Infringe on intellectual property rights
6. Intellectual Property
Our Rights
All content, features, and functionality of the Service are owned by CruiseSonar and protected by:
- UK and international copyright laws
- Trademark laws
- Database rights
- Other intellectual property rights
Limited License
We grant you a limited, non-exclusive, non-transferable license to:
- Access and use the Service for personal, non-commercial purposes
- View pricing information for your own cruise planning
Trademarks
"CruiseSonar" and our logo are trademarks. You may not use them without our prior written permission.
7. Disclaimers and Limitations
IMPORTANT DISCLAIMERS
Price Accuracy
While we strive for accuracy, cruise prices change frequently. We do not guarantee that prices displayed are current, complete, or error-free. Always verify prices directly with cruise operators before booking.
"As Is" Service
The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to:
- Merchantability
- Fitness for a particular purpose
- Non-infringement
- Uninterrupted or error-free operation
No Booking Guarantee
We are not responsible for:
- Cruise availability or pricing when you attempt to book
- Actions or omissions of cruise operators
- Quality, safety, or legality of cruises listed
- Accuracy of cruise descriptions from third parties
Limitation of Liability
To the fullest extent permitted by law:
- CruiseSonar shall not be liable for any indirect, incidental, special, consequential, or punitive damages
- Our total liability shall not exceed the amount you paid for the Service in the 12 months prior to the claim
- We are not liable for losses resulting from your reliance on pricing information
- We are not responsible for third-party websites or services we link to
Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.
8. Termination
Your Rights
You may terminate your account at any time by:
- Cancelling your subscription in account settings
- Contacting customer support
- Requesting account deletion
Our Rights
We may suspend or terminate your access if you:
- Violate these Terms
- Engage in fraudulent activity
- Fail to pay fees when due
- Cause harm to the Service or other users
Effect of Termination
Upon termination:
- Your right to use the Service immediately ceases
- We may delete your account data (subject to legal retention requirements)
- Sections of these Terms that should survive termination (e.g., liability limitations, dispute resolution) remain in effect
9. Governing Law and Disputes
Governing Law
These Terms are governed by the laws of England and Wales.
Dispute Resolution
Before filing a legal claim, please contact us at legal@cruisesonar.com to attempt to resolve the dispute informally.
If informal resolution fails, disputes shall be resolved through the courts of England and Wales.
Severability
If any provision of these Terms is found unenforceable, the remaining provisions shall continue in full force.
10. Contact Information
For questions about these Terms, please contact:
CruiseSonar Legal Department
West End House
60 Oxford Street
Wellingborough
Northampton
NN8 4JJ
United Kingdom
Email: legal@cruisesonar.com
Support: support@cruisesonar.com
Changes to These Terms
We may update these Terms from time to time. We will notify you of material changes by:
- Posting the updated Terms on this page
- Updating the "Last updated" date
- Sending an email notification for significant changes
Your continued use after changes indicates acceptance of the updated Terms. If you disagree with changes, you must stop using the Service.
Acknowledgment
By using CruiseSonar, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Questions About Our Terms?
Our legal team is available to help clarify any questions.
Contact Legal Team